Frequently asked questions

Tolra Search is a search app for Shopify stores that sell parts and technical products. It replaces the search dropdown and the search results page with ones that understand part numbers, sizes and technical filters.

Stores where shoppers search by code or measurement: industrial and MRO supply, B2B wholesale, fasteners, tools, plumbing, electrical, and replacement parts for appliances, vacuums, coffee machines, pools and spas, and small engines. Car parts stores can use it too, but Tolra doesn't include vehicle fitment data; you would add your own.

Tolra works with Online Store 2.0 themes that support app embeds and app blocks, such as Dawn and Horizon. You switch it on in the theme editor. Older (vintage) themes are not supported yet.

No. Tolra uses Shopify's theme app extensions, so it never edits your theme files. If Tolra can't answer a search, your theme's own search takes over. When you uninstall, your theme's search is back at once.

Tolra indexes SKUs, barcodes, MPNs and the part numbers in your product text. It ignores dashes, spaces, dots and capitals when it compares them, so px2280 01 finds PX-2280-01. Exact matches always come first. If the number belongs to one variant, the result shows that variant's image, price and stock.

Yes. It reads measurements as one value however they are written: 1/2" and 1/2 inch, 60 cm and 600 mm, 1,5 kW and 1.5kW, and sizes like 20x47x14 mm or M8x1.25. Part numbers are never rewritten.

Yes, on Growth and Pro. Upload a CSV of old, OEM or equivalent numbers. A search for any of them finds your product, and the result says "Replaces X" or "Matches X".

Yes, on Pro. The quick order block lets shoppers paste lines of "part number, quantity". Tolra finds each part and adds them all to the cart. If a code matches several products, it lists them instead of guessing.

On every plan, the results page can show a "Can't find what you need?" form. The shopper sends what they need and their email, and ticks a box to share it with you. You see the requests on the Product requests page in Tolra and can reply. The Free plan includes 5 requests a month; after that the form hides itself until the next month. Requests are deleted after 90 days.

Yes. Tolra searches the translations you have in Shopify. The number of store languages depends on your plan: 1 on Free, 2 on Starter, 3 on Growth and 10 on Pro. Storefront text comes in 9 languages. On Growth and Pro, filter names and values are translated too.

On Growth and Pro, Tolra reads each product's text (title, description and product fields) and suggests filter values, such as thread size, voltage or material, and part numbers it finds. You approve or reject each suggestion. Only approved values are used. New and changed products are read again; price and stock changes don't count. The AI doesn't chat with shoppers and doesn't rewrite your products. On every plan, the support assistant in the Tolra admin also uses AI to answer your questions.

No. Product text, and your questions to the support assistant, are sent to Anthropic's Claude API. Under Anthropic's commercial terms it is not used to train their models, and Tolra doesn't train or fine-tune any model on store data. Each store has its own search index, and stores are never combined.

The words searched, how many results they found and when. Not who searched, and no IP addresses. Search records are deleted after 90 days. See the privacy policy for details.

Yes. Tolra doesn't store prices or stock. They are read from Shopify when shoppers search.

Your theme's search is back at once. Tolra keeps your data for 7 days in case you reinstall, then deletes all of it: the search index, settings, AI suggestions, search records, product requests, data request reports, support messages and support assistant conversations.

Yes. The Free plan covers up to 1,000 products, with exact part number matching, the search box and the results page.

On paid plans, search keeps working. Tolra shows a notice in the admin and suggests the plan that fits your catalog. On Free, a store over the limit gets 14 days with all products, then its own search takes over until it upgrades. Tolra tells you in the admin before that happens.

Through Shopify, in US dollars, on your Shopify invoice. Paid plans start with a 14-day free trial. You can change plans in Tolra's settings at any time.

Email us. Growth includes priority email support, and Pro adds priority support with help setting up.